This website is owned and operated by SriLankan Airlines Limited, which is a limited liability company incorporated under the Companies Act of Sri Lanka, bearing registration number PB 67 and whose registered office is at Airline Centre, Bandaranaike International Airport, Katunayake, Sri Lanka.
This website has been compiled in good faith by SriLankan Airlines Limited (hereinafter referred to as "SriLankan Airlines"). No representation is made or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, trojan horses or other harmful components.
To the maximum extent permitted by law, SriLankan Airlines disclaims all implied warranties with regard to information, products, services and material provided through this website. All such information, products, services and materials are provided "as is" and "as available" without warranty of any kind.
This website may contain links to websites operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. SriLankan Airlines' inclusion of links to other websites does not imply any endorsement of the material on such websites and SriLankan Airlines accepts no liability for their contents.
European law on package holidays requires flights sold in conjunction with accommodation or other services to be financially protected. The flight you are about to book is not part of such a package, even if you book accommodation from another company via a link on our website.
By accessing this website you agree that SriLankan Airlines will not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this website including information and material contained in it, from your access of other material on the internet via web links from this website, delay or inability to use this website or the availability and utility of the products and services (except carriage by air performed by us).
You agree to indemnify, hold SriLankan Airlines harmless from and covenant not to sue SriLankan Airlines for any claims based on using this website.
All trade marks, service marks, copyright, database rights, and other intellectual property rights in materials on this website as well as the organization and layout of this website together with the underlying software belong to SriLankan Airlines or its licensors. The trade mark, service mark and logos of SriLankan Airlines and its licensors must not be used, modified or adapted in any way without the prior written authorisation. The material on this website and the underlying software codes may not be copied, modified, altered, published, broadcast, distributed, linked to another website, sold or transferred whole or in part without an express written permission. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.
You may use this website in accordance with these terms and conditions in any event for lawful and proper purposes which include complying with all applicable laws, regulations and codes of practice in Sri Lanka or other jurisdictions from which you are accessing the website.
In particular you agree you will not -
Where SriLankan Airlines believe in its absolute discretion that you are in breach of any of these terms and conditions, without prejudice to any of our rights at law or otherwise, we reserve the right to deny you access to this website.
SriLankan Airlines may make improvements and/or changes in the products, services and prices described in this website at anytime without notice. Changes are periodically made to the website. SriLankan Airlines may amend these terms by posting the amended terms on this website. Continued use of this website following such changes shall constitute your acceptance of such changes.
You represent you are of sufficient legal age to use this website and you possess the legal right and ability to enter into this agreement and use this site in accordance with all of the applicable terms and conditions and create binding legal obligations for any liability you may incur as a result of the use of this website under your name or account including without limitation all use of your account by others including minors living with you.
SriLankan Airlines is using a secured website for transaction of personal data communicated. We do not capture personal information without your knowledge or your permission. You will only be asked to provide personal information when you are taking advantage of this site's interactive products and services. We may disclose this information to our service providers.
SriLankan Airlines is free to use, reproduce, disclose and or distribute the information, ideas, know-how in your feedback to others without limitation and for any purpose whatsoever.
Carriage of passengers, baggage and cargo by SriLankan Airlines in international routes is subject to SriLankan Airlines' Conditions of Carriage for Passengers and Baggage, Conditions of Contract or Conditions of Carriage for Cargo as the case may be, and other Important Notices.
If the carrier operating your flight is not SriLankan Airlines, please contact that carrier for their conditions of carriage
This constitutes the entire terms governing your access to dealings with and use of this website. Separate arrangements may attach to products or services you obtain, purchase or use from the site. You can find details of these terms under those particular products or services, or from the service providers.
The laws of the Democratic Socialist Republic of Sri Lanka govern the use of this website and you irrevocably submit to the non exclusive jurisdiction of the courts of Sri Lanka. SriLankan Airlines reserves the right to bring proceedings against you in the country of your residence.
SriLankan Airlines Limited (“SriLankan”) collects Customer Data to provide you with its services. SriLankan takes its responsibility to protect Customer Data seriously and has always respected and protected the privacy of its Customers.
SriLankan will ask you to provide personal information when you use our services. We may collect your information in a variety of ways, including through our websites, mobile services, and Global Contact Centre. We also may collect such information through third parties that help us provide services to our customers, such as travel agents with whom we have contractual arrangements.
We respect your choice not to share personal information with us. However, if you decide to use our services without providing such information when it is required, your experience in using our website could be degraded.
The personal information that we collect about you (“Customer Data”) may include, for example:
When you use our online or mobile services, we also may collect information (such as “cookie” data) that does not identify you personally. Our collection, use, and sharing of such information is discussed below (see the “Cookies” section).
We use your Customer Data to provide the services that you request and to enhance your customer experience. For example, we use your information:
SriLankan does not sell, rent, or trade Customer Data to third parties. However, we may share your information with certain parties as follows:
SriLankan is an international commercial airline operating in many different jurisdictions and, accordingly, Customer Data collected in one jurisdiction might be stored, transferred, or accessed worldwide in different jurisdictions. The protections for Customer Data differ from one jurisdiction to another and thus when transferred, your Customer Data may be subject to different or lesser protections than in your country of residence. By providing your Customer Data, you acknowledge and agree to the transfer of such Data to jurisdictions that may have lesser protections for Customer Data.
You should ensure that the information we hold about you is current and accurate at all times. . If you have a dedicated account with SriLankan, you may login to that account and update your information as necessary. You also may have a right under applicable data protection law to access, amend, and/or request deletion of other information that we collect about you. To do so, please contact us at Customer@srilankan.com. In some cases, we may charge a nominal fee for processing such a request. Although SriLankan shall not be responsible for the accuracy of the Customer Data, it shall have the right to verify the details in any request made to update Customer Data.
SriLankan reserves the right to refuse to disclose the information that we hold if any law enforcement authority instructs us not to disclose information or, in the reasonable opinion of SriLankan, such disclosure could otherwise be harmful to SriLankan or any third party. For example, requests made in connection with fraudulent activities or in contravention of law will be refused.
You may withdraw your consent to receive promotional emails either by unsubscribing through the link provided in such an email or by changing the settings in your personal account with us.
Like many websites, SriLankan,com does not currently respond to “do not track” browser headers. But you can take steps to limit tracking by erasing cookies from your computer’s hard drive and by setting your browser to block all cookies or warn you before a cookie is stored. We respect your choice to accept or reject any cookies. However, your rejection of cookies may prevent you from using some of the features on our website or mobile services.
In order to safeguard Customer Data, SriLankan has in place commercially reasonable technical and procedural mechanisms. However, no level of security can entirely eliminate the risk of unauthorized access or use of data collected and stored online. Moreover, you should take care not to disclose your information online, including in any social media, and you should take reasonable steps to preserve the confidentiality of your Customer Data.
SriLankan Airlines Limited
Customer Affairs Department
Bandaranaike International Airport