Frequently Asked Questions
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Frequently Asked Questions

1. How can I enrol for FlySmiLes?

You can enrol online by clicking the “Join Now” link on this site, or alternatively submit a duly completed enrolment form at any SriLankan Airlines ticket office or on-board.

2. What should I do if I have forgotten my PIN, membership number or username?

You can retrieve your PIN, membership number or username online if you have registered your email address in your membership profile. Simply click “ Forgot your password / Forgot your Membership No.” in the Member Login area and follow the instructions .As a security precaution, your PIN, membership number or username will then be sent to your registered email address. If you have yet to register your email address with us, please contact FlySmiLes Service Centre for assistance.

3. What are FlySmiLes Miles?

This is the currency name of reward miles .
FlySmiLes Members can earn FlySmiLes Miles on SriLankan Airlines, oneworld airlines and FlySmiLes partner airlines. Miles can also be earned whenever a member spends with any of FlySmiLes non-airline affiliate, such as dining, shopping, banking, and communications partners.

4. What are Tier Miles?

These miles determine your tier status in the FlySmiLes programme. FlySmiLes Members can earn tier Miles on air activities on SriLankan Airlines flights and on oneworld carriers flights.

5. How long are FlySmiLes Miles valid for?

FlySmiLes Miles are valid for three years from the date of travel and mileage is credited to your FlySmiLes account on completion of travel.

6. How do I find out when my FlySmiLes Miles expire?

Simply log on to your FlySmiLes account online and view the details of your account balance on your Account Summary Page.

7. What is oneworld?

oneworld® is an alliance of the world's leading airlines committed to providing the highest level of service and convenience to frequent international travellers . Access to a network of more than 1000 destinations, complimentary lounge access to 600 lounges across the world, special oneworld fare products and standard priority benefits across all member airlines can now be yours as a FlySmiLes member.
FlySmiLes members can now earn and redeem FlySmiLes miles with any oneworld member airline and affiliate. The miles earned will also count toward tier status with FlySmiLes.
oneworld airlines include: airberlin, American Airlines, British Airways, Cathay Pacific, Finnair, Iberia, Japan Airlines, LAN, Malaysia Airlines, Qantas, Qatar Airways , Royal Jordanian, S7 Airlines, and around 30 affiliates

8. What benefits will I receive now that SriLankan Airlines is a member of the oneworld alliance?

The oneworld alliance enables SriLankan Airlines to offer customers more services and value than any single airline can provide on its own. As a FlySmiLes member, many of your exclusive benefits and preferential treatment can be enjoyed across all 14 airlines within this alliance:
  1. Over 1000 destinations across 150 countries
  2. Frequent flyer miles across 14 airlines, 30 affiliates
  3. Some 600 airport lounges worldwide

9. How will the FlySmiLes Tiers will be mapped with oneworld Tiers?

The oneworld alliance enables SriLankan Airlines to offer customers more services and value than any single airline can provide on its own. As a FlySmiLes member, many of your exclusive benefits and preferential treatment can be enjoyed across all 14 airlines within this alliance:

10. How do I earn FlySmiLes?

FlySmiLes members can earn Miles on SriLankan Airlines, oneworld airlines and FlySmiLes partner airlines. Miles can also be earned whenever a member spends with any of FlySmiLes non-airline affiliate, such as dining, shopping, banking, and communications partners.

11. What can I do with my FlySmiLes Miles?

Flight Redemptions on SriLankan Airlines, oneworld member airlines and FlySmiLes partner airlines Excess Baggage Rewards
Duty free purchases on-board SriLankan Airlines
Redemptions with select FlySmiLes non-airline partners. Please visit our website for details.

12. What is YoungSmiLes?

YoungSmiLes is a programme designed exclusively for the young and adventurous frequent flyers from 2-18 years. As a YoungSmiLes member you can look forward to a wide range of exclusive benefits and privileges including reward tickets, upgades and a wide array of reasons to smile.
Please email flysmiles@srilankan.com with your feedback.
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